I hate disappointment. I would say that it is easily one of my least favorite emotions, second only to jealousy. Boy was Bill's Bar and Burger a massive let down. New York Magazine gave Bill's a glowing review and rated them 7/10. My esteemed colleague, The Steel Trap, said, "One bite of the burgers, and it's clear why they're so decorated with awards and recognition; the praise is warranted."
In addition to all the critical praise, the very stylish renovations and the reasonable prices, Bill's is located in a primo spot at the Westin hotel downtown. When a restaurant does so well in New York that they make it to Pittsburgh, I believe that high expectations are entirely reasonable. *Begin Rant*
Although the one bartender was extremely nice, service was disgraceful. At times it took upwards of 10 minutes to get a drink at a bar that was not even close to being full. The space is easily equipped to handle well over 200 patrons, but the staff was ill equipped to handle 30.
Drinks were mislaid, tabs were mishandled and bar guests were forced into the shackles of sobriety. At the end of the night I even had to remind them to place an entire round of drinks on my tab that they had seemingly forgot about. (I know, I'm a total moron.)
THAT WASN'T EVEN THE WORST PART. My patty-melt was a garbage-melt. The greasy, butter-laden bread created the sensation of eating a sandwich dipped in vaseline. The meat was extremely salty and over-cooked and worst of all - I bit into a giant onion skin that I had to pull out of my mouth. I don't say this lightly. I would rather eat at Arby's.
As a side note, the charred broccoli wasn't bad. *End Rant*